Getting to know Alison Lloyd, one of our reception team. 

It’s our pleasure to introduce you to Alison Lloyd, Alison has been with us for over a year now as one of our brilliant hotel receptionists. Previously a receptionist in a small local bed & breakfast, Alison has put her skills of customer service to good use and has quickly become part of the family here at the hotel.

Her enjoyment of the job shines through as she takes what is one of the most demanding roles in the hotel in her stride, whilst always having a smile on her face. Allison is always a delight to have around and her irresistible, fun outlook filters throughout all departments.

Alison participated in our in-house ‘Bliss is’ culture session and her picture proudly sits in our ‘Bliss Bubble’ now that she has completed it.  She has demonstrated how she can use our BLISS values in her work to provide the best customer service possible and every day creates experiences that delight and surprise our customers.

Favourite thing about working for the hotel:

I feel that I get a lot of support in my work, and there’s a real family feel about the team. I love that I am allowed to be myself, show my personality and provide a great experience for our guests.

What do you enjoy about working in the hospitality industry:

I just love meeting people every day.  As soon as a guest or customer walks into reception I enjoy the feeling that it is my responsibility to look after them as best I can- people come here to spend their money which they have worked hard for, so I really want to give them the best value for money and enjoy themselves.

Where do you see yourself in 5 years time?

I would love to gain more experience throughout the hotel and progress. I believe I lead by example and think I could be a great support to people just starting out in hospitality.

Activities/Hobbies/Interests out of work?

I love cats! My passion is animal welfare and I try to raise awareness on this topic. I enjoy keeping up to date with current affairs and I am part of a quiz team, so when I get the time I enjoy being a part of that.

The most memorable moment about working for the hotel:

Being asked to represent the hotel in the judging process for the ‘team of the year’ nomination we have at the Liverpool city region awards, I’m really looking forward to finding out if we win next week and enjoy a night out at St. Georges Hall for the awards ceremony.

Keep up to date with all of the goings on and our great team members like Allison by joining our Bliss Life Facebook page.